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Privacy Policy

Effective October 5, 2026

 

Guiding Star Mental Health ("Guiding Star") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and protected when you interact with this website.

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1. Use of This Website

 

This website provides general information about Guiding Star's behavioral health services for injured workers and allows patients and referral partners to contact us. By using this site, you agree to the terms of this policy.

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2. Information You Provide

 

When you submit a referral, call us, or send an email, you may provide personal information such as:

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  • Your name

  • Your email address

  • Your phone number

  • Your organization and role (for referral partners)

  • Brief details you choose to share about the services needed

 

We use this information only to respond to your inquiry, process referrals, and help coordinate services.

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3. Referrals and Workers' Compensation Claims

 

Guiding Star receives referrals from adjusters, case managers, employers, and treating medical providers. Information shared as part of a referral is used only to schedule and coordinate the patient's care.

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Because our services support workers' compensation claims, evaluation results, treatment updates, and related records may be shared with authorized parties to the claim, such as the insurer, adjuster, case manager, or treating physicians. These disclosures are made only as permitted or required by workers' compensation law and HIPAA.

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4. Confidentiality and HIPAA

 

We make every effort to keep your information private and secure, but this website itself is not a HIPAA-compliant platform. Please do not share sensitive clinical or medical details through online forms or email.

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All telehealth sessions, evaluations, and clinical records are managed in accordance with HIPAA and professional ethical standards. Outside of the claim-related disclosures described in Section 3, information shared in sessions is confidential and will not be disclosed without your written consent, unless required by law (for example, risk of harm to self or others, a court order, or mandatory reporting situations).

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5. Cookies and Website Analytics

 

This website and our website hosting provider may use cookies or basic analytics tools to track anonymous usage patterns and improve site functionality. We do not use this information to identify you or for marketing or advertising purposes.

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6. Third-Party Links

 

This site may include links to third-party websites, such as Facebook, LinkedIn, YouTube, and the sources cited on our pages. Guiding Star is not responsible for the content or privacy practices of those external sites.

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7. Your Rights

 

You have the right to:

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  • Request access to the personal information we have collected about you

  • Request corrections or deletion of that information (where applicable)

  • Withdraw consent for communication at any time

 

To make any of these requests, email us at thrive@guidingstarmhs.com.

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8. Contact

 

If you have questions about this Privacy Policy, contact Guiding Star Mental Health:

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